To provide accurate, timely and professional care and support to our community and responders.
The Emergency Communications Division provides the critical link between Emergency Management, Escambia County EMS, Escambia County Fire Rescue, law enforcement services and the citizens who call for emergency assistance. The 911 Emergency Communications Center processes over 200,000 emergency telephone calls annually, and dispatches over 69,000 medical calls and 13,000 fire calls annually. ECC dispatchers are certified by the state of Florida, the National Academy of Emergency Medical Dispatch and the National Academy of Emergency Fire Dispatch. They provide lifesaving pre-arrival instructions to 911 callers and coordinate multi-agency response to emergency calls.