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Information Technology staff at work

By the Numbers

Email activity (sent and received)  7.9 million
Percentage of help desk calls completed within 24 hours      59%
Average number of users per IT service staff  1:360
Average monthly visits to MyEscambia.com  122,428



Information Technology staff at work


Qless Service System was Installed at the Central Office

Mission Statement


The Information Technology Department provides technology-related services to the Escambia County Board of County Commissioners, Tax Collector, Property Appraiser, Supervisor of Elections, Clerk of Court, State Attorney, Public Defender, and Court Administration. The services provided for the constitutional offices vary based on agreements from basic services like internet and phone service to partnerships to host virtual servers on the BCC IT infrastructure. Additionally, IT services the technology needs of over 1,700 BCC personnel. This includes everything from basic application, computer and print needs to more advanced network, server/storage and core business application needs.


FY 2017-2018 Accomplishments

  • Moved the Escambia County Area Transit website in-house to reflect the division's transition to a county department. 
  • Migrated ECAT to the BCC asset management system. 
  • Added high-speed internet to county community centers. 
  • Added Wi-Fi to all Escambia County Fire Rescue stations.
  • Implemented QLess program at Escambia County Central Office Complex.
  • Implemented My Government Online program for Building Inspections, Development Services and Code Enforcement.
  • Launched an automated purchase order website lookup for citizens.
  • Deployed Voice over Internet Protocol to libraries with a cost-efficient solution.
  • Implemented electronic Personnel Action Form to automate the paper process.
  • Connected Pensacola Beach Public Safety Building with fiber.
  • Upgraded Animal Services and Animal Control main business application to a web-based solution so that officers in the field and shelter can work more efficiently. Also, deployed Wi-Fi in the entire animal shelter to make adoptions easier. Deployed VoIP during animal shelter remodel.
  • Emergency Medical Services migrated to a hosted solution for ease of use and reporting capabilities.
  • Added surveillance cameras for multiple remote locations for more enhanced visibility.
  • Upgraded audio/visual systems to digital systems at Ernie Lee Magaha Government Building, Central Office Complex and Public Safety.
  • Launched new "Know Your Zone" evacuation zone lookup website with mobile capabilities.
  • Upgraded network infrastructure equipment.
  • Upgraded auto vehicle location service for Emergency Medical Services for better tracking and movement of vehicles to accident scenes.
 


IT staff attend a cybersecurity training class
 

7.9

Million emails sent and received

59

Percentage of help desk calls completed within 24 hours

360

Average number of PCs to one IT service desk staff