Customer Survey

In this instance, how did you come in contact with our staff?

Email
Phone
In Person
Meeting

Were your needs handled in a timely, professional and efficient manner?

Yes
No
N/A

Were you given clear and concise information?

Yes
No
N/A

Was your phone call or email responded to quickly, or were you immediately greeted or acknowledged by an employee when you arrived?

Yes
No
N/A

Did our staff take adequate amount of time to listen to your concerns?

Yes
No
N/A

Were you able to ask questions?

Yes
No
N/A

Were your questions answered efficiently?

Yes
No
N/A

If not, did the employee follow up?

Yes
No
N/A

If you had a problem, was your issue resolved?

Yes
No
Not Sure Yet
N/A

How would you rate the overall quality of the service you received?

Excellent
Good
Fair
Poor
N/A

Would you like a supervisor to contact you about your experience? If yes, please provide your contact information.

Yes
No